DELIVERY GUIDELINES

Delivery Timelines

Our delivery times vary for different types of rugs. For standard sizes, delivery times are given below based on each rug types. Please note that the delivery times may vary based on the design and size of the custom rug.

Hand Tufted Rugs: 5 weeks onwards worldwide delivery

Flatweave Rugs: 5 weeks onwards worldwide delivery

Hand Knotted Rugs: 8 weeks onwards worldwide delivery

Wall to Wall Carpets: 4 weeks onwards worldwide delivery

Estimated delivery times are shown on the product page of each rug. Once your order has been dispatched, tracking details will be forwarded to you.

Damaged Deliveries

Please check the packaging of your rugs thoroughly to ensure it is not damaged. In case of any damage to the packaging please do not sign for the delivery. If the rug is damaged and you have signed for it we will be unable to assume any responsibility for it.

Place of Delivery

Our aim is to make deliveries as easy and convenient as possible. All deliveries will be made to the front door. In case of places with difficult access, please inform us beforehand so appropriate arrangements may be made.

Delivery Charges

All our worldwide deliveries are free of charge.